Crest Care Solutions Ltd received a Good rating across all five key questions at its first CQC inspection in June 2023, demonstrating consistently person-centred, safe and well-managed care for five autistic people with complex needs in supported living settings. The service was particularly noted for its strong leadership, bespoke staff training, effective safeguarding, and the meaningful outcomes achieved for people.
Strengths
· Strong continuity and consistency of staffing, with people well-matched to designated support workers based on compatibility.
· Personalised, person-centred care plans that reflected individual needs, aspirations, communication styles and sensory requirements.
· Robust safeguarding processes including thorough investigations and effective engagement with local safeguarding authorities.
· Bespoke induction and training tailored to individual people's needs, including Oliver McGowan Mandatory Training on Learning Disability and Autism.
· Registered manager and care manager were highly visible, responsive and cultivated an open, positive culture valued by staff, relatives and professionals.