DCA Thornton Gate, a small domiciliary care agency supporting adults with learning disabilities and sensory impairments, was rated Good across all five key questions at its first inspection under the current provider. Only minor recording gaps were identified, both of which were promptly addressed by the registered manager before the inspection concluded.
Concerns (2)
minor
Medication management
: “Staff had not completed the daily running total of medicines administered on individual medicine records in line with the providers medicines policy.”
minorRecord keeping: “One care file did not contain a care plan for a specific health need. However, staff were aware of a person's needs and delivered care to meet those needs.”
Strengths
· Consistent and stable staffing team supporting continuity of care for people using the service.
· Staff demonstrated warm, respectful and compassionate interactions, decorating a person's apartment in their own time.
· Person-centred care planning with pictorial documentation supporting effective communication for people with sensory and learning disabilities.
· Robust safeguarding training and staff confidence in whistleblowing and reporting procedures.
· Regular supervisions, appraisals and team meetings fostering an open and transparent culture.