Central Care Recruitment Limited, a small domiciliary care agency supporting three people, was rated Good across all five key questions at its first inspection. The service demonstrated safe, effective, caring, responsive and well-led care with strong leadership, person-centred planning and positive feedback from people, relatives and professionals.
Strengths
· People and relatives reported feeling safe with no missed calls and care from staff they knew well
· Medicines managed safely by trained and competent staff with regular checks of records
· Effective recruitment and selection procedures with relevant security and identification checks
· Staff received appropriate induction and training including medicines, moving and handling, safeguarding and infection control
· Good understanding of the Mental Capacity Act among registered manager and staff
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to access healthcare servicesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles; duty of candourGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving care; working in partnership with othersGood