Apex Prime Care - Mid Surrey was rated Good across all five key questions at this July 2022 inspection, with people receiving safe, reliable, person-centred care from a consistent and well-supported staff team. Inspectors found effective recruitment, medicines management, risk assessment, training and governance, with positive feedback from people, relatives and professionals.
Strengths
· Consistent care staff and established positive relationships, with low staff turnover noted by professionals
· Safe medicines management with training, competency assessments and regular audits of MAR records
· Robust recruitment procedures including DBS checks, references and interviews
· Effective risk assessments covering mobility, moving and handling, skin integrity and environment
· Evidence of learning from adverse events (e.g. jewellery reminder after a graze incident)
Quality-Statement breakdown (20)
safe: Staffing and recruitmentNot rated
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongNot rated
safe: Using medicines safelyNot rated
safe: Preventing and controlling infectionNot rated
effective: Staff support: induction, training, skills and experienceNot rated
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawNot rated
effective: Supporting people to live healthier lives, access healthcare services and supportNot rated
effective: Supporting people to eat and drink enough to maintain a balanced dietNot rated
effective: Ensuring consent to care and treatment in line with law and guidanceNot rated
caring: Ensuring people are well treated and supported; respecting equality and diversityNot rated
caring: Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independenceNot rated
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesNot rated
responsive: Meeting people's communication needsNot rated
responsive: End of life care and supportNot rated
responsive: Improving care quality in response to complaints or concernsNot rated
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringNot rated
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; duty of candourNot rated
well-led: Engaging and involving people using the service, the public and staff; Continuous learning and improving careNot rated
well-led: Working in partnership with othersNot rated