minor“Protocols to support the administration of medicines to be taken as required (PRN) had not been developed at the time of this inspection.”
record keeping
1 finding
minor“We discussed people's preferences and choices for their end of life care...this had not always been recorded. The team told us they would take this forward as an area for improvement.”
governance
1 finding
minor“The provider did not have an electronic call monitoring system...the management team acknowledged that this did not monitor all calls or the duration of the calls.”