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Elite Care Services Limited is a domiciliary care agency providing personal care to people living in their own homes. The service also provides care and support to young people with learning disabilities and autistic spectrum conditions. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group. At the time of the inspection, the service provided care and support for 6 people with a learning disability. We found safe systems and processes in place to ensure staff understood how to protect people from poor care and potential harm. Staff supported people to have choice, control, and independence over their lives. There were sufficient numbers of staff who had been recruited safely to ensure people’s care and support needs were met. People were respected and valued as individuals, were involved in their care, and asked for feedback regularly. We carried out our on-site assessment on 22 February 2024; we visited people using the service on 06 March 2024. Off site assessment activity started on 20 February and ended on 06 March 2024.
npm run etl:reports -- --location 1-1079419560.Elite Care Services is a domiciliary care agency and provides personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive the regulated activity of personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection 3 people were receiving support with personal care. We found safe systems in place to make sure people were protected from potential harm with sufficient staffing levels to ensure people's care and support was delivered safely. People were respected and valued as individuals, were involved in their care and asked for feedback regularly about their care.
npm run etl:reports -- --location 1-1079419560.Elite Care Services Limited was rated Good across all five key questions at its May 2018 announced inspection, maintaining the rating from its previous 2015 inspection. Minor improvement areas identified included developing PRN medication protocols, introducing electronic call monitoring, and formalising end-of-life care recording.
Elite Care Services Limited achieved Good ratings across all five key questions at its October 2015 inspection, demonstrating safe, person-centred homecare for approximately 24 people. The service showed particular strengths in staff training, consistent care delivery, safeguarding awareness, and quality monitoring by a visible and supportive registered manager.
npm run etl:reports -- --location 1-1079419560.