Green Arrow Homecare LTD was rated Good across all five key questions at its first inspection following registration. Inspectors found a safe, person-centred and well-led domiciliary service with strong leadership, robust systems for medicines and call monitoring, and care that had measurably improved people's quality of life.
Strengths
· Person-centred care that has improved people's quality of life and reduced isolation
· Safe recruitment practices including DBS, references and employment checks
· Digital medicines and call-monitoring system that alerts the registered manager to missed/late calls or medicines
· Comprehensive training including Care Certificate, face-to-face first aid and moving and handling, and ongoing competency assessments
· Strong partnership working with health and social care professionals
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infection; Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to access healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Supporting people to develop relationships, follow interests and improving care in response to complaintsGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Duty of candour and working in partnership with othersGood
well-led: Managers and staff being clear about their roles, understanding quality, risks and regulatory requirementsGood
well-led: Continuous learning and improving careGood