critical“Three recruitment files did not have the full employment history. There was no evidence the provider had sought this information to assure themselves of reasons for the gaps in employment.”
governance
1 finding
moderate“One of the providers was undertaking high levels of care calls...impacting on the robustness of records and oversight of the service.”
supervision appraisal
1 finding
moderate“Staff fed back they would benefit from having more one to one supervisions...due to recent staff shortages there were behind with the one to one supervisions.”
staff competency
1 finding
minor“Although staff were assessed around their competency to administer medicines this was not recorded formally.”
care planning
1 finding
minor“Where the person had a specific medical condition there was not always detailed guidance for staff on what the condition was.”