moderate“At the time of our inspection there was not a registered manager in post. The previous registered manager...voluntarily cancelled their registration which was processed on 28 May 2022.”
incident learning
1 finding
minor“We received information from one relative about an incident which they had not been made aware of.”
complaints handling
1 finding
minor“We received feedback that a relative had not had a response, this was immediately addressed by the manager when we told them.”
care planning
1 finding
minor“We recommend the risk assessment relating to the stairs be reviewed and consider how to reduce risks if a person accidently went up the stairs and then fell.”