minor“The provider had carried out audits of staff records. Although these reflected the information we found in staff files, they were not dated.”
critical“We found the same written comment on completed reference forms for two staff members which had been sent to two different previous employers.”
staffing levels
1 finding
critical“Safe recruitment procedures were not being followed. Application forms did not contain a full employment history.”
governance
1 finding
moderate“The service was not completing any audits of staff records which may have identified the issues we found with staff recruitment.”
care planning
1 finding
moderate“Some information about people's risks was not always consistently recorded across their care records and guidance for staff was not always detailed.”
infection control
1 finding
minor“People and relatives we spoke to told us staff did not always wear PPE appropriately.”