moderate“Robust record keeping was not in place to support the delivery of care. Staff supervisions and competency checks were not consistently recorded.”
governance
1 finding
critical“Audits had been carried out but had not been translated into a service improvement plan.”
supervision appraisal
1 finding
moderate“Staff told us there was regular supervision and competency checks, however, this was not always documented.”
staff training
1 finding
moderate
“Staff were up to date with training and there was a training matrix in place. However, records was not kept up to date.”
missed or late visits
1 finding
minor“The provider did not record late visits, however, staff told us they had enough time on visits to allow them to complete all the necessary care.”
incident learning
1 finding
minor“The provider held meetings with staff to share lessons learnt. However, this was not always documented.”