Helping Hands Sale received an overall Good rating at its first inspection in December 2022, with an Outstanding rating for Responsive care reflecting exceptional person-centred, flexible support that empowered people to achieve meaningful outcomes and avoid social isolation. No regulatory breaches were identified and all five key questions met or exceeded the Good standard.
Strengths
· Exceptionally responsive, person-centred support with tailored care plans involving people and relatives in decision-making and goal setting
· Staff supported people to avoid social isolation, including facilitating outreach groups and reintroducing meaningful activities with life-changing impacts
· Robust medication management with staff training, competency assessments, timely record completion and regular audits
· Consistent staffing with electronic monitoring ensuring no missed calls, punctual staff and weekly rotas shared with people
· Strong partnership working with healthcare professionals, local charities and community organisations to promote independence and wellbeing
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesOutstanding
responsive: Meeting people's communication needsOutstanding
responsive: Supporting people to develop and maintain relationships to avoid social isolationOutstanding
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportOutstanding
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candour; Continuous learning and improving careGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood