critical“The manager explained they had identified medicines had not been safely managed.”
safeguarding
1 finding
critical“safeguarding's raised with the previous manager had not been investigated”
staff competency
1 finding
moderate“Staff had not always been recruited safely.”
missed or late visits
1 finding
moderate
“We were told there had been some missed visits which the manager was aware of due to a staff member not following the correct procedure.”
care planning
1 finding
moderate“the manager had identified people's care plans did not contain enough detail to guide staff to meet their needs.”
staff training
1 finding
moderate“recruitment checks had not always been completed and staff training not completed.”
governance
1 finding
moderate“It was evident from speaking with the provider and manager and looking at the SIP the service had not been operating safely.”
leadership
1 finding
moderate“Since the service registered there had been a couple of managers... At the time of the inspection there was not a manager registered with CQC.”
communication with families
1 finding
minor“People were not informed about who and when staff would visit.”
incident learning
1 finding
minor“The manager had put in place a new system to record any incidents and accidents that occurred”