HH Care Services Ltd, a small domiciliary care agency in Wandsworth supporting four people, was rated Good across all five key questions at its first inspection. Minor record-keeping issues were identified and promptly addressed by the registered manager through a transition to electronic records and recruitment of an administration officer.
Concerns (1)
minor
Record keeping
: “We found training certificates for some staff mixed with other records, some staff induction records not being fully complete, and some professional references not verified.”
Strengths
· Safe recruitment procedures including DBS checks and reference verification
· Electronic call monitoring system used to ensure punctuality and full duration of visits
· Comprehensive induction and mandatory training including Care Certificate completion
· Regular supervision and competency assessments for staff
· Person-centred care plans reflecting religious, cultural and dietary needs
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Staffing and recruitmentGood
safe: Assessing risk, safety monitoring and managementGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Staff support: induction, training, skills and experienceGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferences; Meeting people's communication needsGood
responsive: End of Life CareGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving careGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Engaging and involving people using the service, the public and staffGood