ANK Solutions Ltd, a domiciliary care agency providing personal and nursing care to one person at the time of inspection, was rated Good across all five key questions in this first inspection. The service demonstrated safe recruitment, effective medicines and risk management, person-centred and culturally respectful care, and well-organised governance with active partnership working.
Strengths
· Safeguarding policies and procedures in place with staff trained and aware of reporting responsibilities
· Safe recruitment with full pre-employment checks including DBS and verification of nursing professional registration
· Medicines administered safely by trained staff with PRN protocols and regular MAR audits
· Risk management plans in place including specialist support such as PEG tube care delivered by qualified nurses
· Staff trained, inducted, supervised and appraised regularly
Quality-Statement breakdown (20)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Using medicines safelyGood
safe: Staffing and recruitmentGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversity; respecting and promoting people's privacy, dignity and independenceGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferences; end of life care and supportGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candour; Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Continuous learning and improving care; Engaging and involving people using the service, the public and staffGood