ReadyCQC, a weekly field guide to CQC home-care regulation

safe: Using medicines safelyGood

safe: Systems and processes to safeguard people from the risk of abuseGood

safe: Assessing risk, safety monitoring and managementGood

safe: Staffing and recruitmentGood

safe: Preventing and controlling infectionGood

safe: Learning lessons when things go wrongGood

effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood

effective: Staff support: induction, training, skills and experienceGood

effective: Supporting people to eat and drink enough to maintain a balanced dietGood

effective: Staff working with other agencies; supporting people to live healthier lives and access healthcareGood

effective: Ensuring consent to care and treatment in line with law and guidanceGood

caring: Ensuring people are well treated; respecting equality and diversity; supporting involvement in decisions; promoting privacy, dignity and independenceGood

responsive: Planning personalised care; supporting relationships, activities and social participationGood

responsive: Meeting people's communication needsGood

responsive: Improving care quality in response to complaints or concernsGood

responsive: End of life care and supportNot rated

well-led: Promoting a positive, person-centred, open, inclusive and empowering cultureGood

well-led: Managers and staff clear about roles; understanding quality, performance, risks and regulatory requirementsGood

well-led: Duty of candourGood

well-led: Engaging people, staff and public; continuous learning; working in partnershipGood

Cerene Care LTD

Inspection reports (1)