First inspection of RedPanda Care Main Office, a small domiciliary care agency supporting one person at the time of inspection, rated Good overall and across all five key questions. Inspectors found safe, effective, caring, responsive and well-led care with robust safeguarding, recruitment, training and governance systems in place.
Strengths
· Robust safeguarding policies and procedures with staff trained in safeguarding adults
· Safe recruitment with full pre-employment checks including DBS
· Systems in place for safe medicines management including MAR, PRN protocols and risk assessments
· Comprehensive risk assessments documented in care plans and reviewed regularly
· Staff completed Care Certificate induction and ongoing training including dementia, palliative care, MCA and infection control
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Using medicines safelyGood
safe: Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Staff support: induction, training, skills and experienceGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control; end of life care and supportGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empowering; Duty of CandourGood
well-led: Continuous learning and improving care; understanding quality, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood