Mendip Care Ltd received a Good rating across all five key questions at its first inspection, demonstrating safe, personalised, and well-managed domiciliary care for 19 people. The service showed particular strengths in staff recruitment, training, governance, and responsive leadership, with consistently positive feedback from people and relatives.
Strengths
· People felt safe and protected from harm; staff demonstrated clear knowledge of safeguarding procedures and reporting pathways.
· Medicines were managed safely with staff competency formally assessed before administration and records audited for accuracy.
· Staff recruitment was thorough, including full employment histories, references, right-to-work checks, and support for overseas recruits.
· Staff completed induction, Care Certificate, and ongoing training including end-of-life care; formal supervisions and competency checks were conducted.
· People and relatives were consistently positive about staff kindness, punctuality, and personalised care aligned with care plans.