ICCM Ltd - Telford achieved an overall rating of Good at its first inspection, with strong person-centred care, specialist clinical competence, and effective safeguarding across four key questions. Well-led was rated Requires Improvement due to governance failures that failed to detect a week of missed care calls and a gap in essential staff training.
Concerns (3)
moderate
Governance
: “monitoring systems had not identified 1 person's care calls had been missed for a week.”
moderateMissed or late visits: “monitoring systems had not identified 1 person's care calls had been missed for a week.”
moderateStaff training: “Monitoring systems had also not identified 1 staff member had not completed essential training relating to a person's health condition. This placed the person and the staff member at risk.”
Strengths
· Staff demonstrated strong safeguarding knowledge and people felt safe receiving care and support.
· Detailed risk assessments and personal emergency evacuation plans were in place for all people.
· A 'Rapid Response' team including qualified nurses ensured continuity of care during staff absences.
· Staff were trained in specialist clinical skills including PEG administration, tracheostomy, and ventilator support.
· People and relatives were actively involved in staff recruitment and care planning decisions.