moderate“some risk assessments lacked, detailed guidance to inform staff how to support people safely. For example, when supporting a person, to use their walking frame, there was no information about what this support involved.”
staff competency
1 finding
moderate“Recruitment checks were not always completed in a timely manner, or in line with the providers policies... two members of staff had commenced work, without a risk assessment being completed, while waiting for all the necessary references being in place.”
governance
1 finding
moderate“Although systems and audits were in place to drive improvements within the service, these were not being completed regularly. For example, audits of care records, which led to some, small delays in reviewing people's care”
leadership
1 finding
moderate“Where governance systems had identified concerns, action had not always been taken to resolve the issue, such as the pre-employment checks.”