moderate“the provider did not always clearly record the outcome of capacity assessments when people lacked capacity to consent to all aspects of their care and support.”
governance
1 finding
moderate“The provider's quality assurance processes had not identified the gaps in employment histories we found.”
consent capacity
1 finding
moderate“people's housing and support were not entirely separate...people's ability to have full choice and control”
leadership
1 finding
moderate
“the provider did not always understand all regulatory requirements and responsibilities.”
end of life care
1 finding
minor“not all people had been consulted about their end of life wishes. The provider had recognised this and had plans to make improvements.”