moderate“The level of detailed information in people's care plans was mixed. Other people's care plans needed further development to ensure the same level of detail was included in all plans.”
medication management
1 finding
minor“The provider's recording system did not have body maps for the location where creams should be applied.”
governance
1 finding
moderate“The provider did not have an overarching service audit they completed internally.”
record keeping
1 finding
minor
“The manager had identified as part of their action plan, reviews of people's care had not always been recorded.”