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This service is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of our assessment, 3 people were receiving support with personal care. The service provides support for both younger and older adults. Date of assessment: 19 February 2025 We carried out this assessment based upon the rating of the service. The last rating for this service was requires improvement (published 7 November 2022). The provider was previously in breach of the legal regulation in relation to good governance. Improvements were found at this assessment and the provider was no longer in breach of this regulation.We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.The provider was able to demonstrate they were meeting the principles of Right support, right care, right culture. The provider assessed people’s support needs before the care package started to ensure they could be met. Care workers completed training to ensure they had up to date knowledge on best practice. Care workers supported people to live healthier lives and met their support needs. The provider had a process to ensure people were supported to consent to their care. Care workers felt they were supported by the registered manager. Information was provided in a format which met people’s communication needs.
npm run etl:reports -- --location 1-11064537248.This service is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of our assessment, 3 people were receiving support with personal care. The service provides support for both younger and older adults. Date of assessment: 19 February 2025 We carried out this assessment based upon the rating of the service. The last rating for this service was requires improvement (published 7 November 2022). The provider was previously in breach of the legal regulation in relation to good governance. Improvements were found at this assessment and the provider was no longer in breach of this regulation. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. Medicines were administered safely and as prescribed. Risks in relation to people’s health and wellbeing were identified and risk management plan were developed. The provider had a recruitment process and supported care workers to complete an induction, training and have regular supervision and team meetings to discuss any issues. People’s support needs were assessed to ensure they could be met by the service. Care workers felt they were supported by the registered manager. The provider had quality assurance processes to support them in monitoring the care provided and identifying where improvement actions were required.
npm run etl:reports -- --location 1-11064537248.Clarity Homecare Ealing was rated Requires Improvement overall following a September 2022 inspection, with breaches of Regulation 17 (good governance) identified due to ineffective monitoring systems that failed to address persistent staff punctuality issues and unrecorded topical medication administration. People felt safe and valued individual carers, but governance and oversight weaknesses placed people at increased risk of harm.