minor“we found this often-included office staff who provided care for some calls in the morning. One relative we spoke with felt the care company was sometimes "understaffed and overwhelmed".”
staff competency
1 finding
minor“we also heard, "The carers are not well trained in dealing with dementia".”
record keeping
1 finding
minor“some people's records contained more detail than others and did not always specify what the person had eaten.”
safeguarding
1 finding
minor
“They were not always aware that incidents of potential abuse or neglect should be reported to the local authority.”