minor“The process although flexible to the needs of the people was a manual system which created additional work for service managers and potential delays.”
minor“risk mitigation plans around falls could be clearer, to instruct staff on how they could take action to mitigate the risks of people falling.”
care planning
1 finding
minor“A person we spoke with confirmed knowledge of a support plan but commented. "I've not seen it and they don't tell me about it".”
communication with families
1 finding
minor
“Half of the relatives we spoke with also made reference to the lack of regular involvement with the support plans.”
governance
1 finding
minor“We reviewed the responses received from the last questionnaires issued and identified that there had been a low percentage returned.”
staff competency
1 finding
minor“One relative referred to some support workers lack of knowledge of the care and support needed by their relative on that day said "they're supposed to look in the diary but they don't seem to bother".”
consent capacity
1 finding
moderate“the provider did not ensure people's records consistently recorded their consent to their agreed care packages, where they had the capacity to do so.”