moderate“Two people's MARs records were not always completed to demonstrate the person had received their medicines as required.”
record keeping
1 finding
moderate“The registered manager confirmed they undertook a risk assessment should they employ the member of staff prior to all satisfactory checks being completed. No records of this assessment were being completed.”
supervision appraisal
1 finding
minor“Records confirmed staff received supervision however this supervision was not in line with the providers policy which confirmed staff should receive supervision, 'At least every 8 weeks'.”
care planning
1 finding
minor“one person's care plan had minimal information relating to the person's personal information. Such as how they wished to be addressed, their eye colour and religious preferences.”
staffing levels
1 finding
minor“some people and one relative experienced change's to regular staff which they found unsettling... 'Normally okay but not enough during the summer times'.”
infection control
1 finding
minor“The provider's infection prevention and control policy was not in line with current guidance in relation to protective eye wear.”
person centred care
1 finding
minor“one person wished to have a female member of staff support them with their personal care rather than a male. They told us this was not always possible. These wishes had not recorded within their care plan.”