Carers Trust Epping, Havering, Harlow and Redbridge (TuVida) was rated Good across all five key questions at its October 2022 inspection, maintaining its previous Good rating from 2019. The service demonstrated outstanding person-centred practice, cultural competency and staff continuity, with no failures or regulatory breaches identified.
Strengths
· Consistent long-term care workers who knew people well, fostering trust and enabling independence growth over many years
· Strong cultural competency with deliberate matching of staff to people by ethnicity, language and cultural background including religious needs
· 100% staff training completion with mandatory and specialist training including learning disabilities, autism, epilepsy and STOMP
· Person-centred care plans covering personalities, interests, hobbies and preferences with ongoing review processes
· Innovative communication support including AAC devices, BSL emergency services, accessible website for autistic users and spoken-word social media