Connect Care and Support (CC&S) Manchester received a Good rating across all five key questions at its first CQC inspection in December 2022. The service demonstrated robust safeguarding, personalised care planning, strong multi-disciplinary partnerships, and a well-led culture with no areas of concern identified.
Strengths
· Robust safeguarding framework with staff knowledgeable about recognising and responding to abuse; people felt safe and secure in their own homes.
· Comprehensive pre-admission assessments ensured known risks were identified early and appropriate management plans put in place.
· Electronic Call Monitoring system enabled real-time monitoring of care calls and timely performance reporting.
· Personalised, holistic care and support plans co-produced with people, families and external professionals, reviewed regularly.
· Strong multi-disciplinary working praised by external professionals: 'they are currently the best provider I have worked with.'