moderate“We identified some occasions where statutory notifications had not been sent to CQC, however, all appropriate actions had been taken by the service to keep people safe.”
staff training
1 finding
minor“Although some staff refresher training was overdue, the manager was aware and kept a record of what staff had completed and what needed up-dating.”
end of life care
1 finding
minor“People were not nearing the end of their life, so this aspect of care and support had not been recorded in people's care plans.”
communication with families
1 finding
minor“The manager told us they were aware of relatives frustrations about communication as this was an issue before the manager started in their post.”