Alina Homecare Cambridge received a Good rating across all five key questions on its first CQC inspection, demonstrating a person-centred, safe and well-led service with a consistent, knowledgeable staff team. Minor recording gaps were identified in medicines administration records and risk assessment reviews, but these were promptly addressed by the registered manager.
Concerns (3)
minor
Medication management
: “where people needed medicines administered in a specific way and time, there was no guidance on the medicines administration records (MAR).”
minorRecord keeping: “Risks assessments were in place but had not always been recorded as being reviewed following incidents.”
minorGovernance: “one person's MAR charts lacked detail about how a medicine had to be administered...Audits included these subjects, but had not identified the issues.”
Strengths
· Consistent and knowledgeable staff team who knew people exceptionally well and responded to their individual needs and wishes.
· Strong safeguarding culture with staff trained to recognise and report abuse and working effectively with other agencies.
· Effective infection prevention and control measures with up-to-date training and appropriate use of PPE.
· Person-centred care approach promoting independence, dignity, choice and control in all aspects of daily living.
· Open and honest leadership culture with prompt responses to incidents, effective duty of candour, and learning from near misses.