Citywide Care Agency Ltd received a Good rating across all five key questions at its first inspection in December 2022, demonstrating safe, personalised and well-managed care for three younger adults with disabilities. No breaches of regulation or significant concerns were identified, with particular strengths in person-centred care, consistent staffing, medicines management and responsive leadership.
Strengths
· People received personalised care reflecting their choices, needs and cultural backgrounds, including provision of care workers who spoke the same language as the person.
· Medicines were managed safely with monthly audits by the registered manager and staff competency assessed before deployment.
· Consistent care workers were provided; people reported staff arrived on time, stayed for agreed durations and completed all tasks.
· The registered manager undertook regular spot checks and worked alongside staff to monitor care quality and maintain relationships with people and families.
· People's communication needs were assessed and met, and the service supported social activities, community access and family involvement.
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to live healthier lives and access healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships; follow interests and socially/culturally relevant activitiesGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Continuous learning and improving careGood