minor“some staff personnel files did not contain full recruitment information such as full employment history or a medical fitness declaration”
complaints handling
1 finding
minor“there were no timeframes included in the response report in order to confirm they were working to their policy”
incident learning
1 finding
minor“The provider had recently developed a system for recording and acting on significant events, accidents and incidents. This was to be implemented at the forthcoming staff meeting.”
governance
1 finding
minor“not all policies were dated with issue and review date and some contained inaccurate information in relation to named lead people”