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Date of assessment: 4 to 14 November 2025. Saxon Care Solutions (Royal Wootton Bassett) is a domiciliary care agency providing the regulated activity personal care to people living in their own homes. It provides a service to adults over and under 65 years, children, people with dementia and mental health conditions, people with sensory impairment and physical disabilities. This is the first assessment for this service since it registered on 8 July 2021. At the time of this assessment 36 people were using the service. People were being cared for by staff who had been recruited safely and were well trained. Medicines were managed well and where needed people had support to access healthcare. The registered manager and senior care team carried out spot checks to make sure care was delivered to the providers standards. Staff had supplies of personal protective equipment and had training on infection prevention and control. Assessments were completed and care plans produced which people had copies of. People were involved in regular reviews of their care. Risks to people’s safety were identified and risk assessments provided staff with guidance. However, we found some further details about health care were needed in risk assessment. We shared this feedback with the registered manager. Incidents and accidents had been recorded. It was not always clear on the records what actions had been taken in response to incidents. However, learning from incidents had been shared with staff. The registered manager was responsible for 3 registered locations for the provider and shared learning across all services. The provider had introduced a new care records electronic system which staff were learning to use. Training had been provided on how to use the system and once fully operational the provider and registered manager would have access to a wide range of data to help with monitoring quality and safety. Management had a vision and culture based on listening and learning. Staff were encouraged to develop and learn new skills. Staff felt able to raise any concerns and were encouraged to visit the office regularly. The provider had systems and processes to support staff with their wellbeing and made sure staff were treated equally.
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