Cheadle Care Ltd achieved a Good rating across all five key questions on its first CQC inspection, supporting three people with a learning disability in their own homes. The service demonstrated consistent person-centred care, robust safeguarding processes, thorough recruitment, and effective governance with no failures identified.
Strengths
· People's risks were assessed and care plans contained detailed guidance; relatives confirmed staff were responsive to welfare concerns.
· Thorough staff recruitment checks including DBS, references, employment history, and induction completed for all staff.
· Staff had ongoing training, regular supervision, spot checks, and competency assessments.
· People were consistently supported by the same staff, fostering positive relationships and person-centred care.
· Provider had effective quality audits, monitoring systems, and understood duty of candour and CQC notification requirements.
Quality-Statement breakdown (19)
safe: Assessing risks, safety monitoring, and managementGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Staffing and recruitmentGood
safe: Preventing and controlling infectionGood
safe: Using medicines safelyGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance, and the lawGood
effective: Staff support: induction, training, skills, and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Ensuring consent to care and treatment in line with law and guidance (MCA)Good
caring: Ensuring respect, equality, and diversity; supporting people to express their views and be involved in decisionsGood
caring: Respecting and promoting people's privacy, dignity, and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End-of-life care and supportNot rated
well-led: Managers being clear about their roles; understanding quality performance, risks, and regulatory requirementsGood
well-led: Promoting a positive, person-centred, open, inclusive, and empowering cultureGood
well-led: How the provider understands and acts on the duty of candourGood