My Homecare Manchester West received a Good rating across all five key questions at its first CQC inspection in September 2022, with 18 people receiving personal care. The service demonstrated safe, person-centred care delivery, effective governance, strong staff practice and positive outcomes for people, with no areas of concern identified.
Strengths
· Staff managed people's medicines safely with up-to-date policies and competency assessments in place.
· Robust safeguarding systems with staff trained to identify signs of abuse and neglect.
· Person-centred care plans with detailed individual preferences, communication needs and desired outcomes.
· Effective governance and auditing systems providing clear oversight of service quality and safety.
· Positive feedback from people, relatives and social care professionals about staff kindness, consistency and professionalism.
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood