Seven Care Services Coventry achieved a Good rating across all five key questions at its first CQC inspection in November 2022, demonstrating safe, personalised and well-managed care for four people with complex needs. Minor issues with infection control (painted nails) and unrecorded staff meeting content were identified but promptly addressed by the registered manager.
Concerns (2)
minor
Infection control
: “On the day of the inspection we found two staff had painted nails which was not in line with the providers policy.”
minorGovernance: “Staff told us that although they didn't have regular staff meetings...staff meetings were often part of training sessions but the contents of these had not been recorded.”
Strengths
· Staff demonstrated strong safeguarding awareness and people felt safe with their carers.
· Bespoke and specialist training delivered for each individual care package, including tracheotomy and epilepsy training.
· Care plans were detailed, personalised and co-produced with people and their relatives.
· Registered manager matched staff to people based on language and cultural needs.
· Safe recruitment practices including DBS checks and references consistently followed.
Quality-Statement breakdown (19)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood