moderate“At our previous inspection we had found that the provider's safeguarding policies and procedures were not operating effectively.”
incident learning
1 finding
moderate“Concerns that arose about potential harm were not consistently reported to the authorities that needed to be informed, including CQC.”
governance
1 finding
moderate“At our previous inspection the quality monitoring checks had not fully addressed the anti-social behaviour and risks presented to people using the service.”
medication management
1 finding
minor“there had been two very recent errors which were the result of staff not following the clear instructions for providing particular medicines.”