Home Instead Coventry South achieved Good ratings across all five key questions at its first inspection in May 2023, demonstrating consistently safe, personalised and well-managed care for 8 older adults. Minor gaps included unrecorded equality characteristic information and a small number of missed care calls, both of which were being actively addressed by the registered manager.
Concerns (2)
minor
Record keeping
: “During initial assessments, people were given opportunities to share information about protected characteristics...Whilst this was not recorded, relatives confirmed conversations had verbally taken place.”
minorMissed or late visits: “During 2023, there had been 5 incidents when a staff member had not attended the care call as agreed and alerts had been triggered by the monitoring system.”
Strengths
· Consistent staff allocation enabling strong relationships and personalised knowledge of people's needs
· Robust electronic care call monitoring system with prompt action taken on missed call alerts
· Safe recruitment practices including DBS checks, references and pre-employment checklists
· Medication competency assessments combining written workbook and observed practice
· Person-centred care with individual assessments capturing preferences, communication needs and equality wishes