Right at Home Isle of Wight achieved an Outstanding overall rating on its first inspection, with exceptional performance in caring, responsive and well-led domains driven by deeply person-centred values, innovative practice and strong community engagement. Safe and effective were rated Good, with no failures or regulatory breaches identified.
Strengths
· People and relatives gave overwhelmingly positive feedback; staff described as exceptionally caring, going above and beyond with acts of kindness and personalised support.
· Staff were matched to people based on shared interests and personalities via one-page profiles, fostering strong, trusting relationships.
· Innovative communication support including facial exercises, basic sign language, poetry and art developed collaboratively with a person facing loss of verbal communication.
· Service organised a non-profit monthly 'Dementia Afternoon Tea Club' open to the wider community, involving dementia specialists, local schools and heritage organisations.
· 100% satisfaction recorded in the most recent client engagement survey across all questions asked.
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Staff working with other agencies; supporting people to live healthier lives and access healthcareGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityOutstanding
caring: Respecting and promoting people's privacy, dignity and independenceOutstanding
caring: Supporting people to express their views and be involved in making decisions about their careOutstanding
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesOutstanding
responsive: Supporting people to develop and maintain relationships; support to follow interests and activitiesOutstanding
responsive: Meeting people's communication needsOutstanding
responsive: Improving care quality in response to complaints or concernsOutstanding
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringOutstanding
well-led: Working in partnership with othersOutstanding
well-led: Engaging and involving people, the public and staff, fully considering their equality characteristicsOutstanding
well-led: Managers and staff being clear about roles; understanding quality performance, risks and regulatory requirements; continuous learningOutstanding