minor“not all staff understood the importance of removing pressure from any area of sore skin. We discussed this with the registered manager who agreed this was an area where further training and support would be given”
infection control
1 finding
minor“Staff did not always follow company policy on infection prevention...company policy directed staff to wear face masks on all care calls...People's feedback showed most staff did this but a few staff did not.”
end of life care
1 finding
minor“the registered manager agreed more opportunity could be given to enable people to express their wishes about how, and where, their care should be delivered at this time during end of life care.”