Eternity Care Services Ltd, a small family-run domiciliary care agency supporting 13 people, was rated Good across all five key questions at its first inspection. Inspectors found safe recruitment, trained and well-supported staff, person-centred care planning, and an open, learning culture led by the registered manager.
Strengths
· Staff received detailed induction and wide range of training, mostly face-to-face, with competency checks and ongoing spot checks
· Safe recruitment procedures and sufficient permanent staff; electronic system monitors call times and alerts on overdue calls
· Medicines administered by trained staff with competency checks and clear policies including PRN guidance
· Person-centred care plans with regular reviews capturing changing needs and preferences
· Effective partnership working with external professionals, with positive feedback from partner agencies