minor“although these medicines had protocols, work should be undertaken to add further detail. The provider told us this work was being undertaken at the time of the inspection.”
communication with families
1 finding
minor“A smaller number of relatives told us they did not feel local managers responded to them in a timely manner.”
person centred care
1 finding
minor“some relatives told us they did not feel they had been involved in this recently.”
governance
1 finding
minor“Some told us they felt involved but others told us they did not feel engaged and had not been invited to meetings.”