Principle Support Ltd, a domiciliary care agency supporting 11 people with learning disabilities in Sheffield, was rated Good across all five key questions at its March 2023 inspection. The service demonstrated strong person-centred, rights-based care aligned with Right Support, Right Care, Right Culture guidance, with minor areas for improvement around PRN medication protocol detail and consistency of family engagement.
Concerns (4)
minor
Medication management
: “although these medicines had protocols, work should be undertaken to add further detail. The provider told us this work was being undertaken at the time of the inspection.”
minorCommunication with families: “A smaller number of relatives told us they did not feel local managers responded to them in a timely manner.”
minorPerson-centred care: “some relatives told us they did not feel they had been involved in this recently.”
minorGovernance: “Some told us they felt involved but others told us they did not feel engaged and had not been invited to meetings.”
Strengths
· Staff supported people to identify aspirations and goals, promoting independence and new skills development.
· Strong safeguarding practices with detailed risk assessments and confident, well-trained staff.
· Medicines and medication records audited frequently with STOMP/STAMP principles followed.
· Highly personalised care planning reflecting individual preferences, communication needs and cultural backgrounds.
· Accessible information provided including easy-read policies; staff understood idiosyncratic communication styles.