First Care Healthcare Ltd, a small domiciliary care agency supporting 6 people, received a Good rating across all five key questions at its first inspection in January 2023. The service demonstrated safe, person-centred care with effective leadership, strong staff support, and consistently positive feedback from relatives.
Strengths
· Risks were comprehensively assessed and staff demonstrated clear knowledge of risk management strategies in practice.
· Medicines were administered by trained staff with competency regularly checked by the registered manager.
· Staff recruited safely with DBS checks; electronic monitoring confirmed punctual, reliable care calls.
· People and relatives were involved in care planning, with care delivered in line with lifestyle and cultural needs.
· Staff treated people with kindness, dignity and respect; relatives described staff as 'lovely', 'kind' and 'caring'.