Vintage Social Care Ltd received a Good rating across all five key questions at its first CQC inspection, with 23 people receiving personal care in their own homes. The service demonstrated strong person-centred care, effective governance, and a compassionate culture, with no areas of concern identified.
Strengths
· People and relatives consistently praised the caring, compassionate nature of staff, with comments including 'in a different league' and 'impeccable'.
· Staff were punctual and communicated proactively with people when running late.
· Medicines administration was well-managed with electronic records, daily audits, and regular competency checks.
· Robust infection prevention and control practices, including PPE changes between tasks.
· Personalised, holistic care plans co-produced with people and relatives, regularly reviewed and updated.