moderate“one person's care plan around diabetes did not contain information around how the person presents when they were experiencing hypoglycaemia or a 'hypo'”
person centred care
1 finding
moderate“Some relatives felt the service did not always do some basic tasks for people, such as wiping around the kitchen, throwing out of date food away”
communication with families
1 finding
minor“One person said, 'The office never call me about being late.' Another person told us the on call system at the weekend was not always working.”
record keeping
1 finding
moderate“Another person who requires food to be pureed, was not always consistently having this documented in their food charts.”