Alpha Health & Social Care Services Cambridgeshire received a Good rating across all five key questions at its first inspection in January 2023. Minor shortfalls were identified in medicines administration record detail and one unreported safeguarding incident, both of which were promptly addressed by the registered manager.
Concerns (4)
moderate
Safeguarding
: “we found one safeguarding incident which had not been reported. The registered manager told us that all relevant authorities were involved.”
minorMedication management: “where people needed medicines administered in a specific way and time, there was no guidance on the medicines administration records (MAR).”
minorRecord keeping: “some people's MAR charts lacked detail. Audits included this subject but had not identified this omission.”
minorGovernance: “staff not always recording they had administered medicines or recorded people's skin condition or not always communicating well with people during a care call visit.”
Strengths
· Consistent staffing team with strong knowledge of individual people's needs, communication styles and preferences
· Robust safeguarding training and effective multi-agency working with community nurses, SALTs, social workers and safeguarding teams
· Person-centred care promoting independence, dignity and choice including for people with learning disabilities and autistic people
· Effective infection prevention and control measures with up-to-date policies and appropriate PPE use
· Strong incident management culture with lessons learned shared promptly and apologies offered when things went wrong