critical“the provider had not implemented their own safe recruitment practices/policies before allowing members of the management team to deliver personal care to people.”
governance
1 finding
moderate“A system was needed to ensure there was a consistent approach in the recording and frequency of completing spot checks, supervisions and to assess the competences of staff.”
record keeping
1 finding
moderate“some people's risk assessments which led to the risk management plans required more detail. This would enable staff to better monitor changes in people's needs.”
staff training
1 finding
minor“the provider had not identified if the online training staff received met the requirements of the care certificate.”
supervision appraisal
1 finding
moderate“A system was needed to ensure there was a consistent approach in the recording and frequency of completing spot checks, supervisions and to assess the competences of staff.”