Helping Hands Swadlincote received a Good rating across all five key questions on its first CQC inspection, demonstrating safe recruitment, effective care planning and a compassionate, person-centred culture. A minor governance lapse regarding CQC notification of an event was identified but promptly addressed by the provider.
Concerns (2)
minor
Governance
: “It was identified during the inspection a recent event had not been notified to CQC. The provider acted immediately in response to this and took action to adapt the procedure.”
minorRecord keeping: “People had access to their care records via an application. Not everyone we spoke with understood they could do this.”
Strengths
· People consistently felt safe with carers and praised staff as kind, caring and reliable.
· Staff were safely recruited with DBS checks and completed thorough induction including shadowing and competency assessments.
· Electronic care record system enabled prompt identification and response to changes in people's needs.
· Medicines management was well organised with electronic recording and staff competency checks.
· People were involved in planning and reviewing their care and given choice and control.