Priory Care Services, Kingston received a Good rating across all five key questions at its first inspection in October–November 2022, with consistently positive feedback from people, relatives, and health and social care professionals. The service demonstrated strong person-centred care, safe staffing and recruitment practices, effective governance, and a supportive culture led by a well-regarded registered manager.
Strengths
· Uniformly positive feedback from people, relatives, and health and social care professionals
· Staff trained in safeguarding, medicines administration, infection control, and other relevant areas with competency assessments
· Safe recruitment practices including DBS checks, identity verification, and right-to-work checks
· Person-centred care tailored to individual needs, routines, and cultural backgrounds with equality and diversity embedded
· Positive and supportive workplace culture with staff feeling valued and well-supported by the registered manager
Quality-Statement breakdown (20)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: Meeting people's communication needsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff; Continuous learning and improving careGood